Returns & Refunds
Care, from beginning to end.
An order should arrive as it left the house. If something is not right, tell us as soon as you can.
We review order issues individually, with the nature of the product and the condition in which it arrived in mind.
If something is not right.
If the parcel or its contents arrive damaged, opened, or different from what you ordered, contact the house with your order details.
- What to keep
- Keep the product, its packaging and, where possible, photographs showing the condition in which it arrived until we have reviewed the issue.
- Lot reference
- If a lot number appears on the selection, include it with your message.
Returns.
Because saffron is a food product, whether a return can be accepted depends on the product, its condition and the circumstances of the order.
The applicable conditions are provided with the terms of purchase. Nothing on this page limits rights that cannot be excluded under applicable consumer law.
Refunds.
Where a refund is due, the applicable process and method are determined by the circumstances of the order and the terms of purchase.
If you believe an order requires review, contact the house before sending anything back.
Before sending anything back.
Please contact Maison Piruz first. This allows us to identify the order, understand what happened and give you the appropriate next step.
Do not send a product back without first receiving return instructions from the house.